Dealing with the aftermath of a collision can be stressful enough without the added pressure of choosing a repair shop.
Here at Ohio Auto and Truck Center, serving Ohio, we want to empower you with crucial information: you have the absolute right to choose where your vehicle is repaired. We welcome and work seamlessly with all insurance providers, utilizing the same estimating systems to ensure a smooth and efficient repair process. Because we’ve chosen to remain independent, we always prioritize you and your vehicle’s best interests.
Are you curious about what happens after you choose us? Let’s explore some common questions about the auto body and collision repair journey at Ohio Auto and Truck Center!
In the state of Ohio, you have the right to have your vehicle repaired at the shop of your choice.
When turning your claim in, the insurance may try to talk you into using a shop on their “preferred shop or authorized shop” list. You do not have to use one of these shops. Insurance companies trying to steer you to specific shops is against the law in Ohio.
Ohio Auto and Truck Center welcomes and works with all insurance companies. We use the same estimating system as over 90% of the insurance companies in the country and can communicate with them electronically through that system to ensure a seamless process and fast approval of your repair. We have chosen not to participate in “preferred shop” programs to allow us to make sure we are independent and do what’s best for you and your car.
How long does it usually take to repair a car after an accident?
The time it takes to repair a car after an accident varies greatly depending on the extent of the damage, the availability of parts, and the shop’s workload. Minor repairs might take a few days, while more extensive damage could take several weeks. We’ll provide you with an estimated timeframe after assessing the damage to your vehicle.
What steps are involved in the collision repair process?
The typical collision repair process involves several steps:
- Initial Estimate: Assess the damage and provide you with a detailed estimate of the repair costs.
- Insurance Approval: Working with your insurance company to get the repairs approved.
- Disassembly: Taking apart the damaged areas to identify all necessary repairs.
- Structural and Body Repair: Straightening frames, repairing or replacing panels, and ensuring the structural integrity of your vehicle.
- Painting: Preparing the surfaces, matching the paint color, and applying new paint.
- Reassembly: Putting all the repaired and new parts back together.
- Quality Check: Ensuring all repairs meet our standards and that your vehicle is safe to drive.
- Cleaning: Wash and detail your vehicle before it’s returned to you.
Can I watch the repair process or visit the shop?
For safety and insurance reasons, we generally don’t allow customers to walk through the active repair areas of the shop. However, we’re happy to answer any questions you have and provide updates on the progress of your vehicle. We also take photos along the way and can share those with you if you would like.
Will I receive updates on the status of my repairs?
Yes, we understand the importance of staying informed. We will keep you updated on the progress of your repairs, typically through phone calls or text messages. Please let us know your preferred method of communication.
What happens if additional damage is found during repairs?
Sometimes, during the disassembly process, we may uncover additional damage that wasn’t visible during the initial estimate. If this happens, we will immediately contact you and your insurance company to explain the findings and discuss the necessary additional repairs and costs. No extra work will be done without your insurance company’s authorization.
Are there any warranties on the repair work?
Yes, Ohio Auto and Truck Center stands behind the quality of our workmanship. We offer a warranty on our repairs. All refinish and repair work is guaranteed for as long as you own your car. Specific mechanical parts are warranted for 3 years, 36,000 miles..
What types of repairs are typically done in a collision shop?
Collision shops like ours handle a wide range of repairs, including:
- Body panel repair and replacement
- Frame straightening
- Painting and refinishing
- Bumper repair and replacement
- Glass replacement
- Alignment and suspension work related to the collision
- Airbag replacement
Can I get a loaner car while my car is being repaired?
Loaner car availability often depends on your insurance policy and our current fleet availability. We can help you check if your insurance policy includes rental car coverage and assist you in making arrangements if needed.
What should I do if my car is not ready on time?
We strive to complete all repairs within the estimated timeframe. However, unforeseen circumstances, such as parts delays or complexities in the repair process, can sometimes occur. If your car is not going to be ready on time, we will proactively communicate the delay, explain the reason, and provide a revised estimated completion date.
How do shops handle parts that need to be ordered?
When parts need to be ordered, we work efficiently with our suppliers to obtain them as quickly as possible. The delivery time for parts can vary depending on their availability and location. We will keep you informed of any significant delays in parts arrival.
